Explore common queries about Exceed’s outsourced payroll services for small businesses.
Payroll by Exceed – FAQs
In which jurisdictions does Exceed provide outsourced payroll and pensions administration for SMEs?
Exceed provides outsourced payroll and pensions administration for small-medium businesses in the UK and crown dependencies.
Our services are always tailored to the relevant legislation in that jurisdiction and to suit each individual client.
How much support will we get from Exceed compared to an in-house Payroll Administrator?
With outsourced SME Payroll Services by Exceed, your team can consult our payroll specialists during 252 days of the year (260 weekdays less 8 public holidays).
Whereas, if you employ an in-house Payroll Administrator, they’ll cost your business an annual salary PLUS all related employment costs. And, if they take 25 days holiday and 10 days sickness in addition to 8 public holidays, they may only work for 217 days each year.
This means your business has access to 35 EXTRA days of potential support by outsourcing to Exceed, for a small fraction of the cost of an in-house hire.
Which pension schemes are payable through Exceed?
Exceed can pay to most pension providers, including NEST, AVIVA, Zurich, The People’s Pension and more.
Let us know which pension provider you would like to use, and if we aren’t already set up to work with them, we will contact them to see if we can!
How does Exceed send payslips?
Depending on your contract with Exceed, we will send payslips via secure email or make them available to download via an employee portal.
What happens if we notice a mistake or want to make a change after the payroll has been run?
Don’t worry, we can correct and resubmit a pay run if errors have been made or changes are needed. (Depending on your contract, there may be a charge for this.)
How secure, confidential and protected will our data be?
Exceed takes the confidentiality and protection of all data very seriously, as explained in our Privacy Policy.
If you have any particular questions or concerns, please Get in Touch.
Do I need to wait until the start of the tax year to outsource my payroll to Exceed?
You can outsource your payroll and pensions administration to Exceed at any point in the year.
Depending on the timing, we may need certain information from you, such as previously recovered statutory payments, but we will guide you through it step-by-step.
What's the minimum term? What's the cancellation policy?
Before we onboard your business, we’ll agree a transparent contract which clearly defines our service, including:
- Contract term
- Service inclusions
- Exclusions
- Monthly fees
- Add-ons
- Set up fees
- Cancellation process
The minimum term for SME Payroll Services, HR Support for SMEs or HR Management by Exceed is 1 year.
Contracts are also available for 2, 3, 4 or 5 years.
Contracts do not automatically renew and can be cancelled at the end of the term, with break clauses also available within longer term contracts.
Please Get in Touch for more details.
What if we grow/scale up? Are there volume discounts?
Exceed’s outsourced HR and payroll packages are all charged monthly, on a per employee basis.
As your business grows, your monthly fee simply increases (or decreases) according to the number of staff employed at the time of your invoice. This is subject to our minimum fee (equivalent to 10 employees), and a one-off set up cost of £5 per employee for Payroll.
You can upgrade any time from SME Payroll Services or HR Support for SMEs, to Payroll PLUS HR Support, or to Full HR Management which includes FREE Payroll.
You can also add-on optional extras like FasterPay for employee payments (recommended), Weekly Payroll, HR Software and Face-to-Face Consultations, all of which are charged monthly too.
How quickly can you onboard us?
Please allow 2 to 3 weeks for us to transfer your payroll and/or HR to Exceed.
The actual time needed will depend on a number of factors such as the size of your business, payment frequencies and the availability of information and documentation.
If you have a specific deadline, we’ll happily work towards that – although we prefer to take the time to get everything right, rather than rush to complete onboarding too quickly.