If you’ve ever bought a product or researched a service online, you’re likely to have come across some sort of customer peer review system. Customer reviews are an extremely powerful tool for many people to evaluate the credibility goods and services. This is especially useful in an increasingly crowded market. These kinds of systems are crucial to the extraordinary growth of some of the biggest online retailers such as Amazon and Ebay. For many people looking at other customer opinions and ratings is vital to their purchasing decision as a way of minimising risk. This is also true for customers looking at umbrella company reviews. Exceed recognises this and so we have taken steps to include such a credible review system into our service.
We are very pleased to announce we are now working with then industry leading independent feedback platform Feefo! Feefo is a highly reputable system used by the likes of Hermes, Royal London, Thomas Cook and many other high profile organisations. Feefo allows only genuine Exceed customers to review our service via a secure, trust worthy and independent system. Feedback requests are delivered by Feefo themselves and are only open to real invited Exceed customers. Therefore, Feefo feedback is completely voluntary, unbiased and totally genuine. This is very important in an online world awash with fake feedback. This system provides you all with the most reliable and accurate customer ratings possible giving full transparency on our service standards.
You can follow this link to see all of our latest customer reviews. We really value this honest feedback as it helps us to better understand our customer’s needs. Thereby allowing us to further increase the quality of our services. Given the current events within the contracting world regarding IR35 and the rise of dodgy loan schemes, it is becoming increasingly difficult for contractors to choose the right umbrella company. We understand contractors are right to be highly cautious when choosing a payroll provider. Especially given the massive damage unscrupulous providers have done.
Our independent and honest reviews will hopefully demonstrate that our compliance and service standards are exactly as good as we claim them to be. Transparency can often be rare in the Umbrella market therefore we hope our Feefo partnership makes your decision process for choosing an umbrella payroll provider that little bit easier.
Below you can see a selection of some of our customer reviews from the last few weeks.